Privacy Policy

Your Shopping Journey and Personal Information

Browsing Hunlivo at https://hunlivo.com involves different types of information at different moments. Looking through our catalog, saving items in a shopping cart, placing an order, signing up for store emails, and contacting customer support do not all require the same details. This Privacy Policy explains those differences, why information is handled, who may receive it, and how you can make a privacy request.

Who Is Responsible for the Data?

Data Controller: Jilin Darunhong Trading Co., Ltd. determines the purposes and means of processing personal information used for the customer-facing operation of Hunlivo, insofar as it makes those decisions. As the Data Controller for those activities, it is the point of contact for the rights described in this policy. An outside payment provider or another organization may separately act as an independent data controller for its own services.

Unified Social Credit Code (USCC): 91220100MAKJRXLP6L

You can contact the Data Controller at service@hunlivo.com. The complete company address, telephone number, and support hours appear in the final section.

1. When You View Products

To deliver pages and maintain a secure shopping session, the store's technology may handle your IP address, approximate region inferred from technical signals, device and browser characteristics, page requests, session identifiers, and diagnostic or security events. This information may be generated automatically rather than typed in by you. Where cookies or similar technologies help keep a cart or secure a session, they may be necessary to provide the shopping functions you request.

A visit to a product listing does not, by itself, mean that we need your postal address or payment details.

2. When You Use a Cart or Account

Items selected for a cart, product variations, quantities, and session preferences may be associated with a browser session or customer account. If you choose to use an account feature, account-related identifiers and authentication information may be handled to let you access the service and protect against unauthorized use. The information involved depends on the account feature offered and how you use it.

3. When You Check Out

To process an order, we need the details necessary to identify the purchaser, establish what was bought, communicate about the transaction, and arrange delivery. These can include your name, email address, telephone number, billing and shipping details, products ordered, order reference, and payment status. Shipping providers may receive recipient and delivery information required to transport a parcel. Payment services can handle card or other payment credentials directly; our store may receive confirmation, payment references, and transaction status rather than full payment credentials.

Order and transaction records may also be needed to administer returns, refunds, chargebacks, and legal accounting obligations.

4. When You Ask for Assistance

If you use the contact form or email our support team, we receive the message and the contact details you supply. Information such as an order number, tracking reference, or photographs of a damaged item may help us respond. We use the inquiry to identify the relevant issue, communicate with you, and document a resolution. Please avoid sending information that is unrelated to your request, especially sensitive identification or financial details.

5. When You Subscribe to Store Emails

Our storefront offers an email subscription option. If you choose to sign up, your email address and relevant subscription preferences may be used for store updates and promotions where permitted by law. You can end promotional emails by using the unsubscribe instructions in a message or contacting service@hunlivo.com. Order confirmations and other necessary service messages are distinct from optional marketing communications.

6. The Reasons and Legal Grounds

Where a law requires a legal basis, different activities may rely on different grounds. Completing a purchase and delivering an order may be necessary for a contract. Keeping tax or transaction records may be required by law. Security monitoring, preventing fraudulent purchases, and resolving service issues may be supported by legitimate interests where those interests are not overridden by your rights. Optional email marketing, analytics cookies, or targeted advertising may require consent or another legal basis depending on the activity and location.

Where consent is required, you may withdraw it through an applicable preference mechanism or by contacting us. Withdrawal does not change the lawfulness of processing carried out before withdrawal.

7. Services That May Handle Information

Hunlivo uses Shopify ecommerce technology. In addition to the storefront platform, relevant information may be processed by providers needed for payment, order fulfillment, shipping, customer communications, security, and technical support. We limit what is made available to what is appropriate for the task, subject to applicable law and arrangements with those providers. A service provider can act on our instructions or, in some situations, make its own decisions about personal information.

We may also disclose information to comply with a valid legal requirement, investigate unlawful activity, protect legal rights, or carry out a lawful business transaction with appropriate safeguards. We do not treat optional advertising or analytics products as automatically active just because they are available for ecommerce websites.

8. Cookies, Measurement, and Advertising Choices

Functional cookies and similar identifiers may keep a cart active, support secure checkout, or remember basic preferences. If the site uses separate measurement, personalization, or advertising technologies, those activities are subject to the notice, consent, or opt-out rules that apply in your location. You may manage browser settings and use any privacy choices provided on the storefront. Restricting essential technologies may affect shopping features.

Where the law grants an option to object to direct marketing or opt out of certain targeted advertising or information-sharing practices, you may send a request to service@hunlivo.com or use any relevant storefront control provided for that purpose.

9. Where Data Is Handled and How Long It Remains

Online shopping services may involve processing in different countries, including where technology, payment, or delivery providers operate. International transfers subject to legal restrictions will be handled using safeguards required by applicable law.

The length of retention depends on the record: a temporary session has different needs from a completed order, a customer service dispute, or an accounting record. We retain information for legitimate operational and legal purposes, including resolving problems and meeting statutory retention periods. When it is no longer required, information is deleted, anonymized, or otherwise handled according to applicable law.

10. Protecting Personal Information

Appropriate organizational and technical measures are used to reduce risks of unauthorized access, misuse, loss, or disclosure. Access to customer records should be limited to people and service providers with an authorized reason to handle them. No system connected to the internet can guarantee perfect security. If you believe a store-related account or communication has been compromised, please contact us.

11. Your Privacy Requests

Depending on the law applicable to you, you may have rights to access personal information, correct inaccurate details, request deletion, obtain a copy, limit or object to certain processing, or request data portability. Consent may be withdrawn for activities based on consent. In some jurisdictions you may complain to a data protection authority or have rights concerning certain automated decisions.

Email service@hunlivo.com with a description of your request. We may ask for appropriate verification before releasing or changing information, particularly information linked to an order or account. We will assess requests and respond within applicable legal deadlines, including lawful exceptions and recordkeeping requirements.

12. Children, External Websites, and Updates

The shopping service is not intended to solicit information from children who lack the legal capacity to use it independently in their jurisdiction. A parent or guardian who believes that a child's information was provided improperly may contact us. Websites operated by other organizations have their own privacy practices when you follow their links.

We may update this Privacy Policy as services or legal requirements change. The updated notice will be available on the website, and we will provide additional notice where required by law.

Data Controller and Business Contact Information

Data Controller: Jilin Darunhong Trading Co., Ltd.

Operating Company: Jilin Darunhong Trading Co., Ltd.