Shipping Policy

Order Processing

After successful payment confirmation, orders are ordinarily processed within 1–3 business days before dispatch. Business days exclude weekends and applicable public holidays. Processing time does not include transportation time. If an order requires substantially longer preparation, we will provide an update where reasonably possible.

Estimated Shipping Time

Estimated transit after dispatch is 7–15 business days for eligible destinations. This is an estimate rather than a guaranteed arrival date. The total time between ordering and delivery includes order processing plus transit. Delivery may be affected by carrier operations, holidays, customs checks, weather, remote locations, or other circumstances outside our reasonable control.

Shipping Destinations and Charges

The delivery destinations and shipping methods available for your order are shown during checkout, based on your address and cart contents. Any applicable shipping fee is calculated or displayed before payment. We do not promise shipping to every country or a universal free-shipping offer.

Tracking Information

Where shipment tracking is supported, we may provide a tracking number or tracking link after dispatch. Tracking events may take time to appear in the carrier's system. If tracking stops updating or your delivery seems significantly delayed, contact us with your order number so we can assist.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, or customs handling charges. Responsibility for those charges depends on the delivery destination, information disclosed during checkout, and applicable law. Customs processing may also extend the delivery estimate.

Address Changes and Delivery Problems

Please enter a complete and accurate delivery address and contact number. If you notice an error, email service@hunlivo.com promptly. We will try to assist before dispatch, but we cannot guarantee that a delivery address can be changed after shipment. Any responsibility for additional costs is determined by the cause of the issue and applicable consumer law.

Missing, Damaged, or Incorrect Shipments

If an order is lost, arrives damaged, or contains the wrong item, contact us with your order number and relevant information or photos. We will review the circumstances and, where appropriate, work with the carrier to provide a replacement, refund, or other remedy consistent with the Return & Refund Policy and your statutory rights. A tracking label alone does not cancel legal rights relating to non-delivery.

Contact Us

Support Email: service@hunlivo.com

Contact Phone: +86 17620859374

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Operating Company: Jilin Darunhong Trading Co., Ltd.

Unified Social Credit Code (USCC): 91220100MAKJRXLP6L

Company Address: Room 604, Unit 2, Building 11, FAW Block 49, Automotive Development Zone, Changchun